Payment

nick-adams
Nick Adams
12 Jan 2024  • 4 mins read

Paying for your ProjectDeck subscriptions is a straightforward process, offering flexibility through card payments or pro-forma invoices. When subscribing to ProjectDeck, you can choose your preferred payment method.

Card Payments

We accept a wide range of payment cards, ensuring a secure and seamless transaction process. Our secure Stripe payment service supports cards from American Express, Diners Club, Discover, Visa, Mastercard, and JCB. Depending on your international banking jurisdiction, we may also accept other card providers.

With card payments, your subscription will be automatically invoiced and charged on the first day of your chosen billing period—whether it’s monthly or annually. This convenient arrangement continues until you decide to cancel your subscription.

Invoice Payments

Opting for the “Invoice” payment method allows you to start using your subscription right away. You’ll receive a pro-forma invoice, and our standard payment terms provide a 14-day window for settlement. Should payment not be received within this timeframe, the subscription will be suspended.

To ensure uninterrupted service, we recommend setting up your payment facility for ProjectDeck before selecting the invoice payment option. Payments for pro-forma invoices can be made to our UK bank account using various transfer methods, such as direct bank transfer, SWIFT, or IBAN. Detailed banking payment references are included in the footer of all ProjectDeck pro-forma invoices.

Similar to card payments, pro-forma invoices are automatically generated on the first day of your chosen billing period—monthly or annually—and will continue until you decide to cancel your subscription.

All Payments

Regardless of your chosen payment method, all invoices are sent directly to the subscription Owner’s email address. Additionally, any Admin user can access subscription invoices from the Subscription Management Page for reference.

Modifying Your Plan or Payment Frequency

Flexibility is key, and you can adjust your plan frequency from the Subscription Management Page at any time. Changes will take effect at the conclusion of your current plan’s billing cycle.

Adjusting Plan Details and Seat Numbers

Changing the number of seats for your subscription is hassle-free. Simply access the Subscription Management Page to increase or decrease seat quantities. Seat increases can be implemented immediately or at the start of the next billing period, while seat decreases are effective at the beginning of the next billing period.

Multi-Subscription Billing and Charging

For those utilising ProjectDeck Multi-subscription, each subscription is managed separately, with invoices raised and payment details required for each individual subscription.

Cancelling Subscriptions

Should you decide to cancel a subscription, the Owner role has the authority to do so via the Subscription Management Page.

Access to ProjectDeck services remains available until the end of the current billing period. After this period, a cancelled subscription enters a 90-day suspension period, at the conclusion of which all subscription data is permanently and irrevocably deleted.

Payment Inquiries

If you have any questions or concerns regarding payments, please do not hesitate to Contact Us to get through to our dedicated support team. We are here to assist you with any payment-related inquiries you may have.

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